Improving Contract Compliance Tracking at Dr. Reddy’s

Improving Contract Compliance Tracking at Dr. Reddy’s

HEALTHCARE & PHARMACEUTICAL - UX Design | RAPID PROTOTYPING

PHARMACEUTICAL - UX Design | RAPID PROTOTYPING

At Dr. Reddy's Laboratories, ensuring customers purchase products as agreed in their contracts is critical to maintaining inventory flow and maximizing revenue. But the exisiting compliance management process—tracking whether customers meet their purchase commitments—was inefficient and time-consuming.

At Dr. Reddy's Laboratories, ensuring customers purchase products as agreed in their contracts is critical to maintaining inventory flow and maximizing revenue. But the exisiting compliance management process—tracking whether customers meet their purchase commitments—was inefficient and time-consuming.

The Problem

The Problem

Inefficient Customer Tracking

Inefficient Customer Tracking

Manual Data Analysis

Manual Data Analysis

Key Account Managers (KAMs) manually extracted data from exitsiting platforms and analyzed it in Excel.

Key Account Managers (KAMs) manually extracted data from exitsiting platforms and analyzed it in Excel.

Inefficient Sales Calls

Inefficient Sales Calls

Sales reps contacted low compliance customers, but inconsistent and unclear notes made it hard for Product Managers (PMs) to make informed decisions.

Sales reps contacted low compliance customers, but inconsistent and unclear notes made it hard for Product Managers (PMs) to make informed decisions.

KAMs wasted hours analyzing Excel sheets to identify customers below 80% compliance.

KAMs wasted hours analyzing Excel sheets to identify customers below 80% compliance.

Improve Customer Compliance

Enable fast identification of low compliance customers.

Increase Sales Efficiency

Reduce time spent on manual data analysis

Enhance Decision-Making

Provide clear, accurate, and actionable data to PMs and KAMs

SOLUTION

SOLUTION

A Unified, Data-Driven System

A Unified, Data-Driven System

Compliance Task Flow

Compliance Task Flow

Integrate AI-generated compliance data into existing platforms to help KAMs view customer compliance details and task priorities in one place.

Integrate AI-generated compliance data into existing platforms to help KAMs view customer compliance details and task priorities in one place.

Centralized Task Dashboard

Centralized Task Dashboard

Categorize task and have a clear dollar value attached to help KAMs prioritize tasks that had the highest business impact.

Categorize task and have a clear dollar value attached to help KAMs prioritize tasks that had the highest business impact.

A comparison of the existing workflow, highlighting inefficiencies, and the proposed workflow, integrating existing platforms for a seamless experience.

A comparison of the existing workflow, highlighting inefficiencies, and the proposed workflow, integrating existing platforms for a seamless experience.

$500M+

$500M+

protected revenue from improved contract compliance

protected revenue from improved contract compliance

30%

30%

faster response time for addressing compliance issues

faster response time for addressing compliance issues

240+

240+

customers experienced improved efficiency

customers experienced improved efficiency

Protected Content

Protected Content

This project contains confidential details.

This project contains confidential details.

Interested? Email me for access.

Interested? Email me for access.

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